All prices are FOB warehouse. Freight
damage or loss is customerís responsibility.
Prices are subject to change without notice.
Place Orders /
Place orders by faxing to 760.529-0115 or call our order desk at
Monday through Friday 8:00 a.m. - 5:00 p.m. Pacific time.
We do not accept orders for partial boxes.
Please order 5-10% in excess of estimated need in order to preclude
After taking your order, we will fax you an ACKNOWLEDGEMENT that
requires your signature to proceed with order processing. Please review
it carefully; sign where indicated and fax back immediately to expedite
The sales contract is entered into and will be performed in the
State of California.
Standard terms are prepaid unless NET 20 DAY open account is
approved by us.
COD payments are accepted for local will calls.
Where credit has not been established, all shipments made by common
carrier must be prepaid via wire transfer, or company check prior to
shipment. No COD payments are accepted for common carrier shipments.
Payment by wire transfer or company check is subject to verification
before shipment will be released.
Past Due Accounts are subject to a 2% monthly interest charge or the
maximum allowed by law.
The State of California is the venue for any dispute.
Returned checks will assessed a fee of $40.
Industry standards for natural products such as bamboo and hardwood
floors allow for variations on color and a 5% 'defect'. We generally
ship better than the normal accepted standards.
Buyer has the final inspection responsibility as to grade, finish
and quality when the order arrives. We are not responsible for replacing
material with obvious defects.
Any shortages or damages due to manufacturer error must be reported
to GreenWood within 48 hours of receipt.
An RMA (Return Merchandise Authorization) must be obtained from
GreenWood prior to a return.
GreenWood must receive all approved returns within 45 days of the
original product shipment. Credit or refund will be given at our
discretion upon inspection of the returned items.
A 25% minimum handling or restocking charge will be applied on all
returned orders except as those caused by manufacturer damage or defect.
- All product is
sold subject to GreenWood Products Companyís Limited Warranty.
Returns or exchange are not accepted for less than 4 cartons.
Moldings can not be returned.
Click here to
download our Sales Policy.